Last updated: 25 January 2026

These Terms and Conditions (Terms) govern your access to and use of this website and any related purchase or participation in digital products, programs, coaching services, workshops and communities provided by Estelle Cicala trading as ESTELLE CICALA.

By accessing this website or purchasing any product or service, you agree to these Terms. If you do not agree, do not use the website or purchase any products or services.

ARTICLE 1. BUSINESS DETAILS AND CONTACT

This website and the products and services sold through it are provided by:

Estelle Cicala

Trading as ESTELLE CICALA

Sole trader, Australia

ABN: 88518989371

Business location: Bentleigh, Victoria, Australia

Contact: hello@estellecicala.com

In these Terms, “we”, “us”, “our” refers to Estelle Cicala trading as ESTELLE CICALA. “You” refers to the user, customer, participant or purchaser.

ARTICLE 2. SCOPE AND ORDER OF DOCUMENTS

These Terms apply to:

1. your use of this website

2. your purchase and use of any digital products, programs or services, including Beyond Balance™

3. any community spaces we provide or facilitate (including Discord, Zoom or similar)

If a specific sales page, checkout page, order form or program page includes extra terms (for example a special guarantee, bonus conditions or access duration), those additional terms form part of this agreement and apply to that purchase. If there is a conflict, the specific terms provided at purchase time prevail for that purchase.

ARTICLE 3. ELIGIBILITY AND AGE REQUIREMENTS

You must be at least 18 years old to purchase any products or services or to participate in any coaching, workshops or communities.

If we become aware that a person under 18 has purchased, we may cancel access and refund where required by law.

ARTICLE 4. WEBSITE USE AND ACCEPTABLE CONDUCT

You agree not to:

• misuse the website or interfere with its normal operation

• attempt unauthorised access to any systems, accounts or content

• upload or transmit malware or harmful code

• copy, scrape or reproduce website content without permission

• use the website for unlawful, abusive, defamatory, harassing or discriminatory conduct

We may suspend or block access to the website or any services if we reasonably believe you have breached these Terms.

ARTICLE 5. INTELLECTUAL PROPERTY AND LICENCE

All content on this website and in our products and programs (including videos, audio, frameworks, templates, worksheets, text, graphics, branding and course structure) is owned by us or licensed to us and is protected by intellectual property laws.

When you purchase a digital product or program, you receive a limited, personal, non-transferable, non-exclusive licence to access and use the content for your personal use only unless explicitly stated otherwise.

You must not, without our written consent:

• share logins or provide access to any other person

• reproduce, copy, distribute, resell, sub-license or commercially exploit any content

• record live sessions where recording is prohibited

• create derivative works from the content

A breach of this clause may result in immediate termination of access without refund and may lead to legal action.

ARTICLE 6. ACCURACY OF INFORMATION

We aim to provide accurate information but we do not guarantee that all website content is complete, error-free or current. You use the website and any information provided at your own discretion.

ARTICLE 7. HEALTH, WELLBEING AND PROFESSIONAL DISCLAIMER

Our products and programs (including Beyond Balance™) provide education, coaching and lifestyle support. They are not medical care, psychology, psychotherapy, diagnosis or treatment.

You are responsible for your own decisions, actions and wellbeing. If you have any medical or mental health concerns, you should seek advice from a qualified health professional. Never disregard professional advice because of something you read or learn through our website or programs.

ARTICLE 8. PURCHASES, PAYMENT AND SECURITY

Purchases are made online via secure payment providers such as Stripe, Paypal and Apple Pay.. Payment information is handled by the payment provider under their terms and security standards.

You agree to provide accurate purchase information including your name and email address to ensure delivery and access.

We do not store your full card details.

ARTICLE 9. PAYMENT PLANS

If a payment plan is offered, you agree:

• The plan is a commitment to pay the full amount

• Access may be suspended if payments fail

• You remain responsible for completing all scheduled payments, even if you stop participating, do not use the content or decide it is no longer right for you

If a payment fails, we may attempt to reprocess the payment and may restrict access until the payment is resolved.

ARTICLE 10. DELIVERY AND ACCESS TO DIGITAL CONTENT

Digital products and program access are delivered electronically, typically immediately or within a short period after successful payment (usually via email access instructions or platform login).

You are responsible for:

• entering the correct email address at checkout

• checking spam or junk folders

• ensuring you can access the platform and files on your device

If you do not receive access, contact hello@estellecicala.com and we will help resolve it.

ARTICLE 11. REFUNDS AND CHANGE OF MIND

Change of mind: We do not offer refunds for change of mind, lack of time, non-use or deciding the product is not for you.

Australian Consumer Law: Nothing in these Terms excludes your rights under the Australian Consumer Law. Consumer guarantees apply and cannot be excluded. If you are entitled to a remedy because a product or service has a major failure or does not meet consumer guarantees, we will provide the appropriate remedy as required by law.

Purchase errors: If you believe you made a genuine purchasing error (for example a duplicate purchase), contact hello@estellecicala.com promptly and we will review the situation and work toward a fair resolution where possible.

ARTICLE 12. NO RETURN OF DIGITAL PRODUCTS

Digital products and downloads are intangible. Once delivered or accessed, they cannot be “returned”. This supports our no change-of-mind refund policy, while still respecting your non-excludable rights under Australian Consumer Law.

ARTICLE 13. PROGRAM CHANGES AND UPDATES

We may update, improve or change aspects of our programs and content over time including structure, delivery format and included resources.

We will not materially reduce the core offering you purchased without a reasonable basis.

ARTICLE 14. COMMUNITY SPACES AND BEHAVIOUR

If you join any community spaces linked to our services (including Discord or private groups), you agree to behave respectfully and maintain confidentiality.

You must not:

• harass, threaten, shame or discriminate

• share private information about other members

• promote other products or services without permission

• spam or disrupt the group

• share program materials outside the community

We may remove you from community spaces, suspend access or terminate access without refund if your behaviour threatens the safety or integrity of the community.

ARTICLE 15. THIRD PARTY TOOLS AND LINKS

We may use third-party platforms and providers including Stripe, Systeme.io, Calendly, Zoom, Discord and email providers.

We are not responsible for outages, delays or platform performance issues outside our control.

The website may link to third-party sites. We do not control them and are not responsible for their content or policies.

ARTICLE 16. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• we are not liable for indirect or consequential loss

• we do not guarantee outcomes or results

• your participation and outcomes depend on your personal circumstances and engagement

Where liability cannot be excluded, it is limited to the remedies available under applicable law. Nothing in these Terms limits rights under Australian Consumer Law.

ARTICLE 17. FORCE MAJEURE

We are not responsible for delays or failures caused by events outside our reasonable control including power outage, internet disruption, platform outages, natural events, illness or governmental restrictions.

ARTICLE 18. CHARGEBACKS AND PAYMENT DISPUTES

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we may:

• immediately suspend access to products, programs and community spaces

• provide evidence to the payment provider including proof of delivery, access logs and communications

This clause does not limit your legal rights to raise a genuine dispute.

ARTICLE 19. PRIVACY AND MARKETING

Your use of the website and purchases are also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

Marketing emails and messages are sent in accordance with Australian spam laws, including consent and unsubscribe requirements.

ARTICLE 20. CHANGES TO THESE TERMS

We may update these Terms from time to time. The updated version will be published on this page with a new “Last updated” date.

If changes are material, we will take reasonable steps to provide notice where practical. Continued use of the website or services after changes means you accept the updated Terms.

ARTICLE 21. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of Australia, with Victoria as the primary jurisdiction.

If you have a concern or dispute, you agree to contact us first at hello@estellecicala.com and attempt to resolve it in good faith before commencing legal action.

CONTACT

Questions about these Terms: hello@estellecicala.com